Speedy Insurance Agency, Inc. · 12625 Frederick St #I-1, Moreno Valley, CA 92553 · (951) 472-0927 · Effective July 22, 2026
Speedy Insurance Agency, Inc. ("Speedy," "we") is an independent insurance agency operating branch offices in Southern California. This policy covers our website (speedyins.com), our client payment pages, and our internal payment tools, including the Speedy Payment Bridge application used with Clover devices at our offices.
We collect information you provide to obtain insurance quotes and service your policies (such as name, contact details, and policy information) and information generated when you make a payment to us (amount, date, purpose, and payment confirmation details).
Card payments are processed by Clover / Fiserv, our payment processor. Card numbers are entered directly with Clover through secure fields or on Clover terminals. Speedy never sees or stores your full card number. We retain only confirmation details (card brand, last four digits, transaction and authorization identifiers) to document your payment.
We use information to provide quotes, service policies, process and document payments, comply with insurance and financial record-keeping requirements, and communicate with you about your account. We do not sell personal information.
Information is shared only as needed with insurance carriers to quote and service your policies, with our payment processor to process payments, and with service providers who support our operations under confidentiality obligations, or as required by law.
California residents may request access to or deletion of their personal information by contacting us at info@speedyins.com or (951) 472-0927. We do not sell personal information and do not discriminate against consumers who exercise their privacy rights.
We use industry-standard safeguards, restrict internal tools to authorized employees, and retain records only as long as required for insurance and financial compliance.
Chat. Our website chat is run by Speedy Insurance on our own systems. Before you send your first message, the chat window shows a short notice and asks you to tap “I agree”; nothing you type is sent or saved before that tap, and we record the time, the language and the version of the notice you agreed to. Chat messages are saved so our licensed agents can answer you and so we keep a record of what was said. If you give your phone number, an agent may answer you by text message from one of our office numbers.
Automatic messages. Some replies in the chat are sent automatically. They are always marked “🤖 Automatic message” and only offer a link to our online quote form or a licensed agent. They never give a price, a coverage opinion or a recommendation of a company.
Translated messages. If you write to us in Spanish (or another language we support), your chat or text messages may be translated automatically so an agent who reads English can help you; the translation is done for us by a translation service that processes the words of the message only to translate them. Before a translated reply is sent, the agent sees it in your language, and we keep both the original words and the translation with the conversation. On the website chat a translated reply is marked “Traducido automáticamente”.
Your visit. On pages of our site that show the chat, your browser sends us the page you are on (its address on our site, without anything after a “?” or “#”), the page title, the name of the site that sent you to us (for example, google.com — not the full address), your browser’s language, a short description of your device (for example, “iPhone · Safari”), and a random visitor number stored in your browser so we can tell a returning visit (it expires after 6 months). From your internet connection our hosting provider tells us your approximate city and state; we do not store your IP address for this, and we never look up a street address or exact location. Our agents can see this list of visits while you are on the site and can send you a greeting in the chat window. We do not record what you type in forms, we do not record your screen, and we do not use advertising or third-party tracking tools in the chat.
Browser storage. The chat keeps your conversation in your browser’s local storage so a refresh does not lose it, and remembers for the visit that you agreed to the notice. You can clear both by clearing this site’s data in your browser.
How long we keep it. Visit details (pages, times, the referring site, approximate city and device) are deleted after 90 days. Chat messages are kept with your client or lead record under our insurance record-keeping rules.
If your browser sends a Global Privacy Control (GPC) or Do Not Track signal, we do not record your visit at all — no pages, no visitor number — unless you open the chat and tap “I agree”. After that, we treat your visit like any other chat visit for that browser session. We do not sell or share personal information for advertising.
As an insurance agency we collect personal information to quote and service insurance — mainly from you, and with your authorization from insurance companies, motor vehicle records and consumer reports. We may share it with insurance companies and others as needed to quote, place and service your coverage, or as the law permits, without further authorization. You may ask to see and correct the personal information we keep about you by contacting us at info@speedyins.com or (951) 472-0927. Ask us for our full notice of information practices at any time.
Resumen de las secciones sobre el chat, su visita y sus derechos. La versión en inglés de arriba es la completa.
Chat. El chat de nuestro sitio lo opera Speedy Insurance en nuestros propios sistemas. Antes de su primer mensaje, la ventana del chat muestra un aviso breve y le pide tocar “Acepto”; nada de lo que escribe se envía ni se guarda antes de ese toque, y registramos la hora, el idioma y la versión del aviso. Guardamos los mensajes para que un agente con licencia le atienda y para llevar registros. Si nos da su teléfono, un agente le puede responder por mensaje de texto desde un número de nuestras oficinas.
Mensajes traducidos. Si nos escribe en español (u otro idioma que atendemos), sus mensajes de chat o de texto se pueden traducir automáticamente para que un agente que lee inglés le pueda atender; la traducción la hace para nosotros un servicio de traducción que procesa las palabras del mensaje solo para traducirlas. Antes de enviarle una respuesta traducida, el agente la ve en su idioma, y guardamos tanto las palabras originales como la traducción con la conversación. En el chat del sitio, una respuesta traducida lleva la marca “Traducido automáticamente”.
Mensajes automáticos. Algunas respuestas son automáticas. Siempre llevan “🤖 Mensaje automático” y solo ofrecen el enlace a nuestro formulario de cotización o un agente con licencia. Nunca dan un precio, una opinión sobre coberturas ni recomiendan una compañía.
Su visita. En las páginas con el chat, su navegador nos envía la página en la que está (sin nada después de “?” o “#”), su título, el nombre del sitio que le envió (por ejemplo google.com), el idioma, una descripción breve del dispositivo (por ejemplo “iPhone · Safari”) y un número de visitante al azar guardado en su navegador (vence a los 6 meses). Nuestro proveedor de hospedaje nos indica su ciudad y estado aproximados a partir de su conexión; no guardamos su dirección IP para esto ni buscamos una dirección exacta. Nuestros agentes ven esta lista de visitas mientras usted está en el sitio y le pueden enviar un saludo en el chat. No grabamos lo que escribe en formularios ni su pantalla, y no usamos herramientas de publicidad ni de rastreo de terceros en el chat.
Cuánto tiempo. Los datos de visitas se borran a los 90 días. Los mensajes del chat se guardan con su expediente de cliente o de solicitud según las reglas de registros de seguros.
No rastrear / Global Privacy Control. Si su navegador envía la señal GPC o “Do Not Track”, no registramos su visita — ni páginas ni número de visitante — a menos que abra el chat y toque “Acepto”. No vendemos ni compartimos información personal para publicidad.
Prácticas de información de seguros. Como agencia de seguros reunimos información personal para cotizar y dar servicio a sus pólizas — principalmente de usted y, con su autorización, de compañías de seguros, registros de vehículos e informes de consumidor. La podemos compartir con compañías de seguros y otros según sea necesario para cotizar, colocar y dar servicio a su cobertura, o según lo permita la ley. Puede pedir ver y corregir su información escribiendo a info@speedyins.com o llamando al (951) 472-0927. Pídanos nuestro aviso completo de prácticas de información cuando guste.
Questions: info@speedyins.com · (951) 472-0927.